B-Parts is building a trusted global eCommerce brand for used auto parts, making it effortless to search and buy original parts. Every day, we help hundreds of repair shops and customers find the best solutions for their vehicles.
With a diverse and talented team, we foster an empowering environment where everyone can thrive and achieve their full potential.
If you’re looking to grow your skills in the fast-paced eCommerce world, B-Parts is the perfect place to learn, collaborate, and make an impact.
What is expected in this role:
End-to-End Claim Management: Managing customer warranties and returns for B2B and B2C customers, which includes opening communication tickets and opening claims in the backoffice to communicate directly with suppliers;
Simple Returns Processing: Handling the full lifecycle of returns, including orchestrating collections by B-Parts, issuing Credit Notes (NC) and processing refunds;
Exchange Fulfillment: Helping fulfill purchase exchanges by proactively searching for alternative parts, sending exchange proposals to clients, and negotiating/managing discounts and re-initiating the shipping process;
Warranty & Technical Support: Managing the full circle of warranty claims, acting as the primary technical support to evaluate warranties (including complex parts like Engines and Gearboxes). This involves requesting elements from clients to validate the warranty, opening Technical Tickets, and sharing/negotiating conditions directly with suppliers before issuing a final exchange or refund;
Dispute Resolution: Handling cases involving manipulated parts and ensuring the proper closure of all claims with both the client and the supplier;
High-Volume Written Communication: Tasks are carried out extensively in writing, requiring well-developed communication skills to handle a progressive volume of daily inquiries, scaling from 100 up to 200 messages per day. This includes constant and clear communication not only with customers but also with suppliers and other internal departments;
Follow-Up & Satisfaction: Ensuring customer satisfaction by conducting continuous follow-ups with both clients and suppliers, ensuring all steps and timings of claims are strictly met.
What we're looking for:
Fluency in Portuguese and English (mandatory);
Fluency in any other language is a plus;
Planning and organization skills;
Strong customer and problem-solving orientation;
Keen attention to detail;
Ability to follow various procedures accurately, supported by a knowledge base;
Mathematical reasoning is valued;
High level of responsibility and commitment;
Domain of computer tools.
Benefits :
Insurance Package;
Bonus plans.
Work model :
Hybrid (3 days office / 2 days remote)
Location:
Porto headquarters.